My order is damaged, what should I do?

You can make a complaint via email to our customer service team explaining the damage, simply contact the email address provided in the contact section of the A l’Olivier website. To make processing your request quicker and easier, please include your order number, first and last name, delivery address and phone number in your email. We also recommend that you attach photos showing the damage. Your claim must be made no later than 48 hours after receiving your order. After receiving your complaint, our customer service team will review your request and contact you directly.