> A delivery note will be left in your letterbox which will prompt you to go online and choose a new delivery date or to pick up your package from your chosen place. If you don’t select an option, you’ll be able to pick up your package at your local post office within 15 days. Track your order at any time on www.laposte.fr

In this case, we suggest you visit the Colissimo website www.laposte.fr to check your order’s delivery status. The next delivery date will be indicated. Check this website if you’ve not received your order or if you haven’t received a delivery notice which prompts you to go online and choose a new delivery date  or to pick up your package from from your chosen place.

COLISSIMO HOME DELIVERY - SIGNATURE TRACKING: our courier will require a signature upon receipt of the parcel for all orders with signature tracking. In this case, don’t hesitate to contact us at service.clients@alolivier.com with your order number to check your order’s delivery status. The package cannot be delivered without the signature of the recipient.

COLISSIMO HOME DELIVERY - NO SIGNATURE TRACKING: The parcel will be dropped off in the letter box specified by the sender or made available by any other means agreed between the addressee and La Poste. La Poste may take the initiative to hand the parcel over to any person present at the address. Otherwise, and if it proves impossible to drop the parcel off in the letter box, La Poste may hand it over to a neighbour, watchman or caretaker who agrees to accept the delivery. The addressee will be informed of the contact details of such a person on a notification dropped off in the letter box at the address specified by the sender. No signatures are given or required for these parcels.

It isn’t possible to change or modify your order once it’s been confirmed and payment has been received. However, you can cancel the order until its status shows as “out for delivery”. Simply send us an email using the address provided in the “Customer Service” section, indicating your order number.

Your order will be sent out for delivery within 3 to 5 business days. Our courier, Colissimo, will confirm the delivery date with you via e-mail.

You can track your order at any time using the tracking number provided in the order confirmation. Copy and paste this number into Colissimo’s website (www.laposte.fr) to track your package.

You can receive a home delivery all over the world.

A l’Olivier delivers all over the world to any country that is served by Colissimo. Due to the political context we no longer deliver to Russia.

Delivery costs are calculated at checkout and are fixed according to the weight of the parcel.